Frequently Asked Questions

Glossary

Frequently Asked Questions

Changing your Downstate password for Prime/email/Prime-Portal
Prime, Downstate email and Prime-Portal accounts all use the same username and password. Changing your Downstate password will apply to...

9-20-2004 Views: 4147

My old Prime/Prime-Portal username stopped working
My old Prime/Prime-Portal username seems to have stopped working: SOLUTION:Students should now use a 9-digit format of their SID as a...
(No rating) 1-14-2008 Views: 829

Latest Articles

Direct site for downloading Anti-virus updates
Alternate method if you are having trouble downloading your anti-virus definitions using live update and are receiving error message. Anti-Virus...
(No rating) 11-16-2009 Views: 8

Technical Specifications for COM Laptop Computers at Downstate
The following table lists key technical specifications required for laptop computers used by students in the Downstate College of Medicine...
(No rating) 6-30-2009 Views: 399

64 bit Anti-Virus Download Link
Here is a direct link for the 64bit Symantec Anti-Virus:http://sav01.downstate.edu/sav2w64/
(No rating) 6-4-2009 Views: 508

How do I reset my password?
How do I reset my Downstate password for email, Prime and Prime-Portal? The same password works for email, Prime and Prime-Portal. For...
(No rating) 4-9-2009 Views: 195

Deleting old email doesn't update the display of your mail quota usage
I've gone over my limit for my Downstate email account storage space, and I can't send or receive any new email until I free up some...
(No rating) 6-30-2008 Views: 420

Most Popular Articles

How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

9-21-2004 Views: 25574

Logging into Downstate's email, Prime, and Banner Self-Service
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

9-20-2004 Views: 8166

Archiving mail in Lotus Notes 5
Archiving is the process of transferring mail from your online mail account to your local machine. This is a good method for saving important...

9-29-2005 Views: 6307

My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

9-20-2004 Views: 6286

4. Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network. It checks the...

10-4-2005 Views: 6019

Highest Rated Articles

Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

9-22-2004 Views: 2222

9-20-2004 Views: 6286

I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

9-20-2004 Views: 2834

How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

7-12-2005 Views: 3242

Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

9-24-2004 Views: 2342