Frequently Asked Questions

Glossary

Frequently Asked Questions

Changing your Downstate password for Prime/email/Prime-Portal
Prime, Downstate email and Prime-Portal accounts all use the same username and password. Changing your Downstate password will apply to...

9-20-2004 Views: 3322

My old Prime/Prime-Portal username stopped working
My old Prime/Prime-Portal username seems to have stopped working: SOLUTION:Students should now use a 9-digit format of their SID as a...
(No rating) 1-14-2008 Views: 179

Latest Articles

"Server certificate revocation' error in Clean Access
"Server certificate revocation" error message occurs in Clean Access When you try to log in to Clean Access, you receive...
(No rating) 1-28-2008 Views: 185

What is my Prime-Portal username and password?
Prime, email and Prime-Portal all use the same username and password for their accounts. To see specific information, access the...
(No rating) 12-12-2007 Views: 443

What is my Downstate email username/password?
Prime, email and Prime-Portal all use the same username and password for their accounts. To see specific information, access the...
(No rating) 12-12-2007 Views: 266

"Access Denied" error in Prime
Why do I get an "Access Denied" error when trying to access areas/items in Prime? This error is usually caused by one of the...
(No rating) 12-12-2007 Views: 232

Most Popular Articles

How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

9-21-2004 Views: 20900

What is my Prime, email and Prime-Portal login information?
What is my username and password for Prime/email/Prime-Portal? All three of these computer systems use the same login username and password....

9-20-2004 Views: 5636

My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

9-20-2004 Views: 5575

4. Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network. It checks the...

10-4-2005 Views: 4964

Archiving mail in Lotus Notes 5
Archiving is the process of transferring mail from your online mail account to your local machine. This is a good method for saving important...

9-29-2005 Views: 4701

Highest Rated Articles

Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

9-22-2004 Views: 1759

9-20-2004 Views: 5575

I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

9-20-2004 Views: 2365

How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

7-12-2005 Views: 2562

Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

9-24-2004 Views: 1915