Frequently Asked Questions

Glossary

Frequently Asked Questions

Changing your Downstate password for Prime, email or Banner Self-Service
Prime, Downstate email and Banner Self-Service accounts all use the same username and password. Changing your Downstate password will...

9-20-2004 Views: 5961

Latest Articles

Configuring phones and iPads for Downstate email
Configuring mobile devices for Downstate email It is possible to configure smartphones and other devices to access your email. If you...

8-12-2011 Views: 597

Connecting your computer to the Downstate computer network: What is “Clean Access” and how do I install/run it?
What is Clean Access? Clean Access Network Access Control (CANAC) is a network security solution that checks computers and restricts their access...

8-23-2010 Views: 1232

Direct site for downloading Anti-virus updates
Alternate method if you are having trouble downloading your anti-virus definitions using live update and are receiving error message. Anti-Virus...
(No rating) 11-16-2009 Views: 936

Technical Specifications for COM Laptop Computers at Downstate
The following link will take you to the official page listing key technical specifications required for laptop computers used by students in...

6-30-2009 Views: 1418

64 bit Anti-Virus Download Link
Here is a direct link for the 64bit Symantec Anti-Virus:http://sav01.downstate.edu/sav2w64/

6-4-2009 Views: 1800

Most Popular Articles

How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

9-21-2004 Views: 31337

What is my username and password for email, Prime, and Banner Self-Service?
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

9-20-2004 Views: 16329

Archiving mail in Lotus Notes 5
Archiving is the process of transferring mail from your online mail account to your local machine. This is a good method for saving important...

9-29-2005 Views: 10359

Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network. It checks the...

10-4-2005 Views: 7792

My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

9-20-2004 Views: 7423

Highest Rated Articles

Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

9-22-2004 Views: 3029

9-20-2004 Views: 7423

I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

9-20-2004 Views: 3805

How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

7-12-2005 Views: 4286

Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

9-24-2004 Views: 2978