Frequently Asked Questions

Glossary

Frequently Asked Questions

Changing your Downstate password for Prime/email/Prime-Portal
Prime, Downstate email and Prime-Portal accounts all use the same username and password. Changing your Downstate password will apply to...

9-20-2004 Views: 4119

My old Prime/Prime-Portal username stopped working
My old Prime/Prime-Portal username seems to have stopped working: SOLUTION:Students should now use a 9-digit format of their SID as a...
(No rating) 1-14-2008 Views: 814

Latest Articles

Technical Specifications for COM Laptop Computers at Downstate
The following table lists key technical specifications required for laptop computers used by students in the Downstate College of Medicine...
(No rating) 6-30-2009 Views: 375

64 bit Anti-Virus Download Link
Here is a direct link for the 64bit Symantec Anti-Virus:http://sav01.downstate.edu/sav2w64/
(No rating) 6-4-2009 Views: 465

How do I reset my password?
How do I reset my Downstate password for email, Prime and Prime-Portal? The same password works for email, Prime and Prime-Portal. For...
(No rating) 4-9-2009 Views: 183

Deleting old email doesn't update the display of your mail quota usage
I've gone over my limit for my Downstate email account storage space, and I can't send or receive any new email until I free up some...
(No rating) 6-30-2008 Views: 403

"Server certificate revocation' error in Clean Access
"Server certificate revocation" error message occurs in Clean Access When you try to log in to Clean Access, you receive...
(No rating) 1-28-2008 Views: 906

Most Popular Articles

How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

9-21-2004 Views: 25478

Logging into Downstate's email, Prime, and Banner Self-Service
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

9-20-2004 Views: 8054

My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

9-20-2004 Views: 6251

Archiving mail in Lotus Notes 5
Archiving is the process of transferring mail from your online mail account to your local machine. This is a good method for saving important...

9-29-2005 Views: 6248

4. Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network. It checks the...

10-4-2005 Views: 5988

Highest Rated Articles

Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

9-22-2004 Views: 2214

9-20-2004 Views: 6251

I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

9-20-2004 Views: 2816

How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

7-12-2005 Views: 3220

Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

9-24-2004 Views: 2329