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Frequently Asked Questions

article Changing your Downstate password for Prime/email/Prime-Portal
Prime, Downstate email and Prime-Portal accounts all use the same username and password.  Changing your Downstate password will apply to...

  9-20-2004    Views: 4147   
article My old Prime/Prime-Portal username stopped working
My old Prime/Prime-Portal username seems to have stopped working: SOLUTION:Students should now use a 9-digit format of their SID as a...

(No rating)  1-14-2008    Views: 829   

Categories

category Wireless Network (3)
Connecting to Downstate with Wireless computers/devices
category Printing (3)
Pay for printing system FAQ
category PRIME-Portal (2)
How to modify and use the Downstate portal system
category PRIME (8)
category eMail (13)
Using iNotes and other mail clients
category Clean Access (6)
Downstate's security system for WiFi & Residence Halls
category AntiVirus (4)
category My Computer / PDA (7)
Setting up your personal computer/PDA on the Downstate Network; Accessing Downstate from Home

Latest Articles

article Direct site for downloading Anti-virus updates
Alternate method if you are having trouble downloading your anti-virus definitions using live update and are receiving error message. Anti-Virus...

(No rating)  11-16-2009    Views: 8   
article Technical Specifications for COM Laptop Computers at Downstate
The following table lists key technical specifications required for laptop computers used by students in the Downstate College of Medicine...

(No rating)  6-30-2009    Views: 399   
article 64 bit Anti-Virus Download Link
Here is a direct link for the 64bit Symantec Anti-Virus:http://sav01.downstate.edu/sav2w64/

(No rating)  6-4-2009    Views: 508   
article How do I reset my password?
How do I reset my Downstate password for email, Prime and Prime-Portal? The same password works for email, Prime and Prime-Portal.  For...

(No rating)  4-9-2009    Views: 195   
article Deleting old email doesn't update the display of your mail quota usage
I've gone over my limit for my Downstate email account storage space, and I can't send or receive any new email until I free up some...

(No rating)  6-30-2008    Views: 420   

Most Popular Articles

article How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

  9-21-2004    Views: 25574   
article Logging into Downstate's email, Prime, and Banner Self-Service
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

  9-20-2004    Views: 8166   
article Archiving mail in Lotus Notes 5
Archiving is the process of transferring mail from your online mail account to your local machine. This is a good method for saving important...

  9-29-2005    Views: 6307   
article My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

  9-20-2004    Views: 6286   
article 4. Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network.  It checks the...

  10-4-2005    Views: 6019   

Highest Rated Articles

article Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

  9-22-2004    Views: 2222   
article My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

  9-20-2004    Views: 6286   
article I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

  9-20-2004    Views: 2834   
article How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

  7-12-2005    Views: 3242   
article Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

  9-24-2004    Views: 2342   


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