Frequently Asked Questions

Glossary

Frequently Asked Questions

How do I change my password for Prime, email and Banner Self-Service
Prime, Downstate email and Banner Self-Service accounts all use the same username and password. Changing your Downstate password will...

9-20-2004 Views: 7249

What is my username and password for email, Prime, and Banner Self-Service?
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

9-20-2004 Views: 22199

What should I do if I can't log into Prime?
What should I do if I can't log into Prime? PLEASE read ALL of the following instructions.Did you receive login...
(No rating) 3-7-2013 Views: 298

Latest Articles

What should I do if I can't log into Prime?
What should I do if I can't log into Prime? PLEASE read ALL of the following instructions.Did you receive login...
(No rating) 3-7-2013 Views: 298

Downstate WiFi and Clean Access
Clean Access and SUNY Downstate WiFi Use:SUNY Downstate’s WiFi networks for academic usage are broadcast as “downstate” in the classrooms...

8-23-2010 Views: 3066

Direct site for downloading Anti-virus updates
Alternate method if you are having trouble downloading your anti-virus definitions using live update and are receiving error message. Anti-Virus...
(No rating) 11-16-2009 Views: 1655

Technical Specifications for COM Laptop Computers at Downstate
The following link will take you to the official page listing key technical specifications required for laptop computers used by students in...

6-30-2009 Views: 2317

64 bit Anti-Virus Download Link
Here is a direct link for the 64bit Symantec Anti-Virus:http://sav01.downstate.edu/sav2w64/

6-4-2009 Views: 2559

Most Popular Articles

How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

9-21-2004 Views: 34281

9-20-2004 Views: 22199

Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network. It checks the...

10-4-2005 Views: 9308

My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

9-20-2004 Views: 8529

9-20-2004 Views: 7249

Highest Rated Articles

Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

9-22-2004 Views: 3774

9-20-2004 Views: 8529

I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

9-20-2004 Views: 4572

How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

7-12-2005 Views: 5254

Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

9-24-2004 Views: 3682