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Frequently Asked Questions

article How do I change my password for Prime, email and Banner Self-Service
Prime, Downstate email and Banner Self-Service accounts all use the same username and password.  Changing your Downstate password will...

  9-20-2004    Views: 8360   
article What is my username and password for email, Prime, and Banner Self-Service?
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

  9-20-2004    Views: 26754   
article What should I do if I can't log into Prime?
What should I do if I can't log into Prime?     PLEASE read ALL of the following instructions.Did you receive login...

  3-7-2013    Views: 1061   

Categories

category Wireless Network (3)
Connecting to Downstate with Wireless computers/devices
category Printing (3)
Pay for printing system FAQ
category PRIME (9)
category eMail (7)
Using iNotes and other mail clients
category Computers (5)
Key info for using Downstate or personal computers
category Clean Access (3)
Downstate's security system for WiFi & Residence Halls
category AntiVirus (4)

Latest Articles

article Use the Mobile Learn app to access Prime with your tablet or smartphone
Use the Mobile Learn app to access Prime with your tablet or smartphone  

  4-8-2014    Views: 140   
article Cannot download file whose title has two consecutive periods
"Exception error" when users cannot download file whose title has two consecutive periods Occasionally you will get an...

(No rating)  4-8-2014    Views: 59   
article Why don't my courses show up yet on Prime?
Why don't my courses show up yet in Prime?Students are batch-enrolled into Prime course sites based on their course registration status in...

(No rating)  1-21-2014    Views: 468   
article What should I do if I can't log into Prime?
What should I do if I can't log into Prime?     PLEASE read ALL of the following instructions.Did you receive login...

  3-7-2013    Views: 1061   
article Downstate WiFi and Clean Access
Clean Access and SUNY Downstate WiFi Use:SUNY Downstate’s WiFi networks for academic usage are broadcast as “downstate” in the classrooms...

  8-23-2010    Views: 5630   

Most Popular Articles

article How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

  9-21-2004    Views: 36076   
article What is my username and password for email, Prime, and Banner Self-Service?
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

  9-20-2004    Views: 26754   
article Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network.  It checks the...

  10-4-2005    Views: 10663   
article My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

  9-20-2004    Views: 9947   
article How do I change my password for Prime, email and Banner Self-Service
Prime, Downstate email and Banner Self-Service accounts all use the same username and password.  Changing your Downstate password will...

  9-20-2004    Views: 8360   

Highest Rated Articles

article I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

  9-20-2004    Views: 5340   
article How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

  7-12-2005    Views: 5980   
article i-Notes Requesting MS Office CD
SolutionThis problem is not an exactly an i-Notes problem , it  is the way MS Office is installed.To prevent this issue from happening, follow the...

  11-9-2004    Views: 2856   
article How subscribe to a podcast
1. Get some podcast software You have to download a piece of software which will search the web to find the latest version of the files you want,...

  1-17-2006    Views: 2277   
article Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

  9-22-2004    Views: 4330   


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