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Frequently Asked Questions

article Changing your Downstate password for Prime/email/Prime-Portal
Prime, Downstate email and Prime-Portal accounts all use the same username and password.  Changing your Downstate password will apply to...

  9-20-2004    Views: 3322   
article My old Prime/Prime-Portal username stopped working
My old Prime/Prime-Portal username seems to have stopped working: SOLUTION:Students should now use a 9-digit format of their SID as a...

(No rating)  1-14-2008    Views: 179   

Categories

category Wireless Network (3)
Connecting to Downstate with Wireless computers/devices
category Printing (3)
Pay for printing system FAQ
category PRIME-Portal (2)
How to modify and use the Downstate portal system
category PRIME (8)
category eMail (11)
Using iNotes and other mail clients
category Clean Access (6)
Downstate's security system for WiFi & Residence Halls
category AntiVirus (2)
category My Computer / PDA (8)
Setting up your personal computer/PDA on the Downstate Network; Accessing Downstate from Home

Latest Articles

article "Server certificate revocation' error in Clean Access
"Server certificate revocation" error message occurs in Clean Access When you try to log in to Clean Access, you receive...

(No rating)  1-28-2008    Views: 185   
article My old Prime/Prime-Portal username stopped working
My old Prime/Prime-Portal username seems to have stopped working: SOLUTION:Students should now use a 9-digit format of their SID as a...

(No rating)  1-14-2008    Views: 179   
article What is my Prime-Portal username and password?
Prime, email and Prime-Portal all use the same username and password for their accounts.  To see specific information, access the...

(No rating)  12-12-2007    Views: 443   
article What is my Downstate email username/password?
Prime, email and Prime-Portal all use the same username and password for their accounts.  To see specific information, access the...

(No rating)  12-12-2007    Views: 266   
article "Access Denied" error in Prime
Why do I get an "Access Denied" error when trying to access areas/items in Prime? This error is usually caused by one of the...

(No rating)  12-12-2007    Views: 232   

Most Popular Articles

article How do I determine my computer's MAC address?
Problem I need to find out my MAC address in order to have the ethernet port in my Dorm room activated, or to report a problem connecting to the...

  9-21-2004    Views: 20900   
article What is my Prime, email and Prime-Portal login information?
What is my username and password for Prime/email/Prime-Portal? All three of these computer systems use the same login username and password....

  9-20-2004    Views: 5636   
article My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

  9-20-2004    Views: 5575   
article 4. Troubleshooting Clean Access Problems
Troubleshooting Clean Access Problems Clean Access is software that is used to safeguard the Downstate network.  It checks the...

  10-4-2005    Views: 4964   
article Archiving mail in Lotus Notes 5
Archiving is the process of transferring mail from your online mail account to your local machine. This is a good method for saving important...

  9-29-2005    Views: 4701   

Highest Rated Articles

article Using the PHAROS debit printing system
Printing your document Print your document as you would normally from within the application you are using. A series of...

  9-22-2004    Views: 1759   
article My computer/device can see the wireless network, but I can't connect to the internet
ProblemMy computer connects to the downstate wireless network. When I run my web browser, I get an error screen asking to detect network...

  9-20-2004    Views: 5575   
article I requested a name change, but it does not show in my email or in Prime
ProblemI made a name change request through the Registrar's Office but do not see this change in email or Prime.ReasonName changes are processed...

  9-20-2004    Views: 2365   
article How to Update Norton AntiVirus off campus
Computers with the Downstate Norton AntiVirus client installed must to be connected to the Downstate network to get the latest virus definition...

  7-12-2005    Views: 2562   
article Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

  9-24-2004    Views: 1915   


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