Find A PhysicianHome  |  Library  |  myDownstate  |  Newsroom  |  A-Z Guide  |  E-mail  |  Contact Us  |  Directions
Search FAQs  
Browse by Category  

What should I do if I can't log into Prime?

What should I do if I can't log into Prime?

     PLEASE read ALL of the following instructions.
  1. Did you receive login instructions yet?  Prior to matriculation, new students will receive an email from Admissions when their account has been created.  Residents or other staff will also receive an email or printed document with basic information.  Until you receive this information, your account has likely not yet been created.
  2. Second, check that you are using the correct username.  The username for students is their nine-digit Downstate student ID number (SID, like '201398765').  Faculty, residents and other employees use 'firstname.lastname' (no spaces or capital letters) as your username.
  3. Next, check that your correct username/password works for campus authentication by logging on to email. For almost all users, Prime is set check your login against your Downstate Lotus Notes email account. Multiple different usernames are allowed with email, but only one of these will work with Prime.  Sometimes that username has not been 'added' to your email account.   Identify whether the problem is in your authentication by checking whether you can log into email with the right username.  If you can log into email with the correct username, you should be able to log into Prime.
  4. Do you know your password?  Another possible cause is the wrong password.  Some employees who are not using their campus email may not realize when their password has expired or may not recall it.  
  5. Try logging in with a different computer and/or a different web browser.  Using login information saved in your web browser will eventual cause problems. There may be other issues related to the computer you are using; try using a different one.  Only Internet Explorer and Firefox are supported for use with Prime; do not use Safari or Chrome.

If you follow these directions and still cannot log in, please contact the campus HelpDesk at 718-270-4357.  Be sure to identify your role (undergraduate student, hospital employee, etc) and whether you are seeking assistance with accessing Healthbridge hospital training or a course in one of the five colleges/schools.


jmn - March 7, 2013

How helpful was this article to you?

Related Articles

article What is my username and password for email, Prime, and Banner Self-Service?
What is my username and password for Prime, email and Banner Self-Service? Email, Prime and Banner Self-Service systems can all...

  9-20-2004    Views: 49549   
article Changing an icon in PRIME
Click on the Settings options for the item you wish to edit (Note: you must be a Course Editor to see this button.) Make sure the Advanced...

  9-24-2004    Views: 8707   
article Why don't my courses show up yet on Prime?
Why don't my courses show up yet in Prime?This FAQ contains information for both students and faculty.  Locate your section to view valuable...

  1-21-2014    Views: 6288   

.: Powered by Lore 1.6.0
[ Admin Login ]